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Communication Lab

Did you know?
  • 70% of workers are currently facing a difficult conversation with a boss, coworker or direct report.

  • 56% of people stay silent about a difficult issue for up to a year without addressing it. 41% keep silent for up to 4 years.

  • The cost of avoiding difficult conversations includes lost time, lost revenue, and lost talent.

  • Couples who argue effectively are 10 times more likely to have a happy relationship

Improve your skills for effective dialogue
even in the most difficult situations.
Better Conversations
Image by Joshua Ness
You can expect to . . .


Participants learn the dialogue skills demonstrated by top performers—
skills that help you talk with anyone about anything to reach alignment
and agreement on important matters.



These skills turn in to behaviors that improve decision making,
commitment to action, productivity, and relationships.



Consistent behaviors lead to organizations, teams, and individuals
developing high-performance cultures based on trust and respect.

Three Options to Get You Started

Option One: Personal Coaching

Just like athletes, who need to perform at their peak, you want to be your best in important conversations.  I'll be your personal trainer for an 8 week program where you'll learn proven principles and put them into practice in your context at work or at home.  You'll learn how to focus on what's most important in every conversation, identify and diffuse emotional triggers, and be on your way to communicating more effectively about the most difficult topics without losing your temper or sacrificing the relationship, or your job. 


  • Cost?  This varies depending on your time frame and the number of people involved.

  • ROI?  You're the best one to put a monetary value on better conversations, but I guarantee you'll improve the way you perform in your most difficult and important conversations.  

  • Schedule?  I'm flexible to work with a schedule that fits your needs but since the goal is to have a positive impact on behaviors that may be deeply established, I recommend 8 sessions over 8 weeks.  Since our individual styles of communication have been developed over many years, it takes time for new skills and styles to be learned and incorporated.  While the content can be presented in a shorter period, it will still take weeks or longer for the concepts to become well-integrated into your own personal style of communicating. 

  • Other option?  Because I'm committed to offering you the best chance of making lasting progress, I only offer this program in a minimum of 8 weeks.  However, I can present an overview in either 30 or 60 minutes as a preview if you're considering this as training for your team or for an informational presentation to community or civic organizations.  

  • Format?  Most sessions are offered by video conference through Zoom or another similar medium.  For individuals and teams in Northwest Arkansas, sessions can be scheduled in person if preferred.  

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